Written by Suhaib Zaheer, Senior Vice President & General Manager, Cloudways
“It’s a really exciting time for digital transformation and the business use cases for new technologies, such as Artificial Intelligence (AI) – in particular Generative AI – could greatly transform the world of work, especially for the large market of growing businesses where automation can help keep margins efficient.
However, the service providers that will win out will be those that are able to build trust with their users and ensure a consistent service. The reaction to two recent outages with Open AI’s Chat-GPT due to capacity issues gives us a glimpse into how reliant businesses may become on Generative AI in the future of work. SMEs can’t afford any downtime or interruptions to their business operations. If a new technology works, they’ll be your greatest advocate, but a few slip-ups may force them to look elsewhere for their service provider
For any organisation building a business-focused tool and looking to scale, it is important to build for the masses, not just the early adopters, from the start. When creating anything that could be a business-critical digital tool that has the potential to transform the way people work, putting in the right foundations for your online service to be able to scale will be crucial for success. Fully invest in a website and app that can handle surges in volume, especially in high-usage areas, as it is likely between 9 am-5 pm your traffic will have surges as workers log on and use your tools.”
