Shiseido Americas selects Amperity to transform first-party data strategy
The Prestige beauty company deploys customer data platform to democratise data across the organisation to deliver personalised customer experiences and increase agility Amperity, the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido…
Antavo and CarltonOne Join Forces to Improve Loyalty Program Engagement
The partnership will allow businesses to offer third-party benefits to their customers through their existing rewards scheme. Antavo, the leading Enterprise Loyalty Cloud, and CarltonOne Engagement, the purpose-powered engagement platform with a global rewards fulfilment engine, today announce a partnership to…
Mapp Cloud Enhances its Magento Integration
Newly upgraded integration empowers eCommerce brands to deliver insight-led customer experiences Mapp, the international provider of insight-led customer experiences today announced the enhanced integration for Mapp Cloud – Magento (Adobe Commerce). eCommerce brands using Magento can now seamlessly integrate their…
Harrods adopts new holistic 360-degree view of the customer to increase engagement, retention, and spend.
The world’s leading luxury department store, Harrods, has completed of an ambitious 18-month project, led by KPS, to elevate customer experiences by streamlining their journeys both online and offline. Among the benefits are improved customer loyalty via a unified approach…
Top tips on how to be the king of customer care over Coronation weekend, from leading communications company, Moneypenny
May is just around the corner with extra bank holidays thanks to King Charles’ Coronation and the usual Spring break and May half term. Research from leading outsourced communications company Moneypenny, shows that the volume of calls to companies can…
Authentic Transforms In-Store and Digital Consumer Experiences with Amperity
Amperity, the leading enterprise customer data platform (CDP) for consumer brands has partnered with global brand giant Authentic Brands Group (Authentic). With a vast roster of more than 40 iconic and world-renowned brands, including Reebok, Forever 21, Ted Baker, Juicy…
GLD Group Selects Mapp Cloud To Tackle Analytics, Personalisation And Customer Engagement Strategy
Mapp, the international provider of insight-led customer experiences, has announced it has been appointed by sports and fashion-industry specialists, GLD Group to provide its insight-led customer experience platform, Mapp Cloud. The platform will support the company as it drives its…
Customer Start unveils five-point plan to aid Customer Experience for businesses
SOUTH Wales-based customer care experts Customer Start have unveiled a five-point plan to help businesses retain and win more clients in the current economic climate where more and more customers are re-assessing their spend. Miles Courtney-Thomas, Co-Founder of Customer…
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer experience over 2022 – and the data highlights the key industries that need to invest in their customer experience management…
Poor call centre experiences could cost businesses up to 84% of returning customers.
Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity, the global call intelligence and speech analytics platform, today announces the results of its ‘Moments That Matter’ survey, finding that…