Some of the biggest names in British business are making life a misery for grieving families.
Too many companies lack compassion, empathy and efficient processes, when dealing with bereaved customers.
That’s the view of Vicky Wilson, chief executive of multi award-winning death admin service Settld.
Her comments follow a tirade on Twitter about his treatment by the well-known writer and journalist George Monbiot.
Monbiot’s family faced a lengthy battle to close an account following the recent death of his mother.
Scores of Twitter users have piled in over the last 24 hours with their own stories of bereavement admin misery.
Mr Monbiot added: “So many people are coming forward with similar or even worse accounts that I’m going to have to write about this.
“I’m seeing shocking reports of corporate bullying and exploitation, that in some cases appear to amount to elder abuse.”
Vicky Wilson, co-founder and CEO of bereavement admin service Settld, said: “I am sorry to hear about the problems George Monbiot experienced trying to close an account after his mother’s death.
Wilson co-founded the Bereavement Standard campaign which calls for better treatment of bereaved customers.
She added: “Many service providers say that they prioritise bereaved and vulnerable customers, but in reality a worrying number of them still do the minimum necessary to offer support.”
Settld enables members of the public to notify all service providers of a death, from banks and insurers to energy firms, mobile providers, subscription services, social media platforms and others.
Settld’s online service is free to the public. Users can close, transfer or amend accounts and obtain date of death balances for probate.