Bereavement Utilita Energy joins forces with award-winning Settld’s tech to streamline bereavement customer care by Senior Editor July 11, 2024July 11, 2024
AI 5 Ways GenAI Powers The Travel Experiences Of The Future by Senior Editor June 10, 2024June 10, 2024
AI Want to use Gen AI for great customer experience? Expert reveals all by Senior Editor April 3, 2024April 3, 2024
Customer Service The Key To CSAT Is To Practise What You Preach by Senior Editor November 30, 2023November 30, 2023
Customer Service “Right Against Might Looks to Empower People, Helping Them to Fight Back” by Senior Editor September 22, 2023September 22, 2023
Customer Service Moneypenny’s New Bespoke Service Gives UK Businesses Tailored Support To Get Ahead by Senior Editor August 8, 2023August 8, 2023
AI ChatGPT and the rise of the virtual employee assistant by Senior Editor June 21, 2023June 21, 2023
Case Studies and Partnerships Harrods adopts new holistic 360-degree view of the customer to increase engagement, retention, and spend. by Senior Editor June 14, 2023June 14, 2023
Business Advice Top tips on how to be the king of customer care over Coronation weekend, from leading communications company, Moneypenny by Senior Editor April 24, 2023April 24, 2023
