ChatGPT and the rise of the virtual employee assistant
Written by Richard Walsh, Software Architect at Lokulus. Automation has long been part of the business environment and has focused on reducing the amount of work placed in front of an employee or Agent. For example, the Lokulus platform automates…
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer experience over 2022 – and the data highlights the key industries that need to invest in their customer experience management…
UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.
Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes in call volumes to retailers using its platform relating to customer service during Black Friday sales chaos. Infinity’s call data…
Poor call centre experiences could cost businesses up to 84% of returning customers.
Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity, the global call intelligence and speech analytics platform, today announces the results of its ‘Moments That Matter’ survey, finding that…
Keep Britain Tidy becomes first environmental charity to launch Futr’s AI chatbot
Futr’s intelligent chatbot, Tidybot, translates queries into several languages to make services accessible to users Keep Britain Tidy has become the first environmental charity to work with AI technology provider Futr, to launch a new automated chatbot system. The chatbot,…