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Daily Business Now

Daily UK Business News Online from NTSI

Call Centre Management

Call Centre Management

Time to put employees first and limit the dangers of spreading COVID-19 in contact centres

by Editor May 28, 2020
Business News

How call centre agents can be better engaged at work

by Editor November 27, 2018
AI

Why AI ‘superagents’ will help rather than replace contact centre employees

by Editor July 5, 2018
Call Centre Management

Don’t neglect the humans in the contact centre, warns Puzzel

by Editor June 12, 2018

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