Call Centre Management UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences. by Editor December 5, 2022December 5, 2022
Call Centre Management Poor call centre experiences could cost businesses up to 84% of returning customers. by Editor November 10, 2022November 10, 2022
Call Centre Management Time to put employees first and limit the dangers of spreading COVID-19 in contact centres by Editor May 28, 2020
AI Why AI ‘superagents’ will help rather than replace contact centre employees by Editor July 5, 2018
Call Centre Management Don’t neglect the humans in the contact centre, warns Puzzel by Editor June 12, 2018
